Electrical Product Support Engineer

SMC Corporation of America - US SMC Pneumatics, Inc - CAN • Noblesville, IN

114d

About The Position

This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.

Requirements

• Bachelor’s degree in an electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding of the product development process.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Novice understanding of tolerance as it relates to design intent.
• Novice understanding of common industrial processes and/or controls.
• Novice understanding of schematics.
• Novice understanding of communication protocols.
• Novice in conducting research using corporate resources.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• Competent to utilize basic inspection equipment in a laboratory environment (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.).
• Novice to utilize advanced inspection equipment in a laboratory environment (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.).
• Competent ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental/company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally.

Responsibilities

• Interpret internal and external customer requirements to meet desired outputs.
• Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided research on a variety of topics and provide summarized data results.
• Complete assigned tasks using predefined departmental processes.
• Provide hands-on technical support for both internal and external customers.
• Participate on a team to accomplish given tasks or processes.
• Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
• Record daily activities.

What This Job Offers

• Education Level: Bachelor's degree