Electrical Contracting Company - Service Manager

Generator Supercenter of Annapolis • Annapolis, MD

243d

About The Position

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.

Requirements

• 2+ years of experience in service management or a related leadership role
• Strong understanding of technical services (Generators, plumbing, electrical, etc.)
• Excellent communication, organizational, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in service management software is a plus

Responsibilities

• Lead and manage a team of service technicians and support staff
• Oversee daily service operations, including scheduling, workflow, and resource allocation
• Ensure high levels of customer satisfaction through timely communication and issue resolution
• Maintain service standards and ensure compliance with safety and quality protocols
• Manage inventory, including ordering, tracking, and organizing parts and materials
• Implement and maintain efficient inventory control systems
• Oversee warranty processes, including claims, parts replacement, and proper documentation
• Coordinate with manufacturers and vendors regarding warranty coverage and procedures
• Collaborate with other departments to streamline service delivery and improve overall operations
• Track key performance metrics and identify areas for improvement

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees