Electrical Assistant Service Manager

Upchurch•Jackson, MS

About The Position

The Commercial Electrical Assistant Service Manager supports the Service Manager in overseeing daily service operations for commercial electrical projects. This role assists with scheduling, technician supervision, customer communication, quality control, and financial performance of the service department. The Assistant Service Manager helps ensure projects are completed safely, efficiently, and profitably while maintaining strong customer relationships and high service standards.

Requirements

5+ years of commercial electrical experience, with prior leadership or supervisory experience preferred
Journeyman or Master Electrician license
Strong knowledge of commercial electrical systems, NEC codes, and safety standards
Experience in service operations, scheduling, and job cost management
Ability to read and interpret blueprints, schematics, and technical documents
Strong leadership, communication, and organizational skills
Proficiency in service management or dispatch software preferred
Ability to manage multiple priorities in a fast-paced environment
Valid driver’s license with clean driving record

Responsibilities

Assist in managing day-to-day operations of the commercial electrical service department
Support scheduling and dispatching of service technicians to meet customer needs
Provide technical guidance and problem-solving support to field technicians
Review service tickets, job costs, and ensure accurate billing and documentation
Monitor job performance to ensure quality, safety, and code compliance
Assist in developing and maintaining customer relationships
Participate in estimating small service projects and change orders
Help manage inventory, tools, and service vehicles
Ensure compliance with OSHA regulations and electrical safety standards
Support recruitment, training, and performance management of service technicians
Track service metrics, productivity, and departmental KPIs