Electric Vehicle Technical Service Support

Waev • Anaheim, CA

1d • Onsite

About The Position

Waev Inc. is an electric mobility OEM established in 2021, responsible for manufacturing, distributing, marketing, and supporting the GEM, Taylor-Dunn, and Tiger brands. GEM specializes in street-legal low-speed vehicles, Taylor-Dunn provides burden carriers and personnel carriers for commercial use, and Tiger offers heavy-duty tow tractors for ground support. Waev's operations, including headquarters and factory, are based in Anaheim, California. The company is seeking a Technical Service Support professional to join its Technical Service team. This role is crucial for providing comprehensive technical support to dealers and customers, involving troubleshooting via email, phone, and occasionally in person. Key aspects of the position include case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of all technical issues.

Requirements

• Automotive service technician with a natural inclination towards customer interaction Or Mechanical or Electrical Engineer with hands on automotive troubleshooting experience.
• Experience in vehicle troubleshooting and repairs.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.

Responsibilities

• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
• Reproduce and troubleshoot technical issues on the actual vehicle.
• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Manage customer accounts, including updating contact information and processing service requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay updated on product features, updates, and industry trends to better assist customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees