Electric Vehicle Senior Account Executive

Eversource Energy•Berlin, CT

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Establishes and maintains customer relationships with commercial and industrial customers with loads 750 kW and greater as well as municipal and other customers as assigned. Positions EVERSOURCE as the highest performing providers of electric delivery services, and customer focused solutions. Serves as a strategic ally with customers, public officials, trade allies, and community leaders. Listens to customers, becoming knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues. Manages the delivery of EVERSOURCE products and services to increase revenue and meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty. Mentors account executives to enhance skill sets and assume Strategic Accounts Manager responsibilities when required. Essential Functions: Serves as the primary point of contact and transacts all EVERSOURCE business with assigned major customers with a focus on customer service. Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, Energy Efficiency (Conservation & Load Management) initiatives, rate and billing analysis, as well as metering and recording strategies. Maintains account contacts and other pertinent information for all assigned customers. Enters data into automated (CRM) database systems. Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders. Develops multiple points of contact and relationships with assigned customers. Gathers information; probes and analyzes customer needs; diagnoses customer service or equipment problems. Serves as team leader to create and provide customized options and solutions. Recommends priorities on how company resources will be allocated. Prepares and presents options and solutions to gain customer commitment. Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed. Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals. Actively supports Operating Company during storms, power interruptions or other emergencies. Serves as liaison to major customers and municipalities during emergencies. Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes. Identifies and develops revenue growth opportunities with new and existing customers; contacts potential new customers; initiates promotional activities within assigned division. Anticipates and proactively reports, recommends or initiates action to address situations or problems that may impact a customer. Interprets federal, state and local regulations and their impact on customers’ electric utility related activities with assistance from legal, regulatory and other relevant departments. Upon request, acts as the interim Strategic Accounts Manager. Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences, as deemed appropriate by management. Takes lead with Transmission and/or Substation projects, with focus on keeping municipalities and assigned customers informed and updated. Assists Community Relations department with program activities as appropriate. Participate in support and monitoring of Company environmental and safety goals and initiatives. Supports Division Operations, including Electric Field Ops, Underground, New Customer Connect and Metering, plus interface as needed with customers and other field groups, including Engineering and Test groups.

Requirements

Demonstrates and exhibits ability to work in a multi-task, challenging environment in order to meet requests and expectations of multiple customers and company objectives in a timely fashion.
Strong communication, interpersonal, presentation, negotiation and persuasion skills both verbal and written.
Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.
Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
Demonstrates and exhibits ability to apply company policies and procedures, technical, environmental, and engineering expertise in the areas of customer relations and energy utilization requirements.
Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.
Demonstrates initiative and ability to make decisions based on logical assumptions and factual information to achieve both company and customer satisfaction.
Demonstrates leadership, mentoring, and networking skills.
Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving EVERSOURCE goals and objectives.
Ability to fulfill requirements of Strategic Accounts Manager position when called upon to do so.
Demonstrates and maintains ability and understanding of Windows applications and software programs applicable to AE positions.
An in-depth knowledge of EVERSOURCE’s mission, organization, functional areas and resources, business strategies, Codes of Conduct, Business Ethics, Environmental and Diversity Policies.
A comprehensive knowledge of EVERSOURCE full range of products and service applications including Energy Efficiency, rates and pricing, metering options, electro-technologies, and co-generation.
A bachelor’s degree or equivalent work experience.
Five (5) plus years of related experience in account management, engineering services, customer service, or other related industries.

Nice To Haves

Customer Service, Engineering or Construction experience in the utility industry preferred.

Responsibilities

Serves as the primary point of contact and transacts all EVERSOURCE business with assigned major customers with a focus on customer service.
Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, Energy Efficiency (Conservation & Load Management) initiatives, rate and billing analysis, as well as metering and recording strategies.
Maintains account contacts and other pertinent information for all assigned customers.
Enters data into automated (CRM) database systems.
Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders.
Develops multiple points of contact and relationships with assigned customers.
Gathers information; probes and analyzes customer needs; diagnoses customer service or equipment problems.
Serves as team leader to create and provide customized options and solutions.
Recommends priorities on how company resources will be allocated.
Prepares and presents options and solutions to gain customer commitment.
Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed.
Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.
Actively supports Operating Company during storms, power interruptions or other emergencies.
Serves as liaison to major customers and municipalities during emergencies.
Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.
Identifies and develops revenue growth opportunities with new and existing customers; contacts potential new customers; initiates promotional activities within assigned division.
Anticipates and proactively reports, recommends or initiates action to address situations or problems that may impact a customer.
Interprets federal, state and local regulations and their impact on customers’ electric utility related activities with assistance from legal, regulatory and other relevant departments.
Upon request, acts as the interim Strategic Accounts Manager.
Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences, as deemed appropriate by management.
Takes lead with Transmission and/or Substation projects, with focus on keeping municipalities and assigned customers informed and updated.
Assists Community Relations department with program activities as appropriate.
Participate in support and monitoring of Company environmental and safety goals and initiatives.
Supports Division Operations, including Electric Field Ops, Underground, New Customer Connect and Metering, plus interface as needed with customers and other field groups, including Engineering and Test groups.