Electric Vehicle Field Service Maintenance Tech, Weekends

ORANGE EV LLC

69d

About The Position

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. A regional Field Service Maintenance Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to maintain, diagnose, and repair; evaluate Remote Monitoring System data to identify possible performance related concerns; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; facilitate tool and parts warehousing. Once trained, workdays are Friday through Monday (four 10-hour days), and this person would be responsible for weekend service response in the Southern California Region. While training, the schedule is Monday-Friday.

Requirements

• High School Diploma
• 1 or more years’ experience in the automotive, industrial, or electrical industries
• Intermediate to advanced-level experience with MS Office Suite, including Excel, Word, and TEAMS
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75-100 lbs
• Ability to squat, sit, lie under, or climb on the vehicle routinely
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to a schedule
• Ability to execute and follow through on instructions (both written and verbal) given by the supervisor
• Ability to articulate clearly when writing, including composition, spelling, and punctuation

Responsibilities

• Perform regular scheduled maintenance
• Respond to high-priority/short-notice service calls
• Understand the complete vehicle to perform repairs and maintenance
• Learn the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the service record-keeping system
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Travel as required for initial training and to ensure service team goals and customer needs are met

What This Job Offers

• Education Level: High school or GED