Electric Power Generation Field Service Technician

Yancey Bros Company•Albany, GA

58d•Onsite

About The Position

As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.

Requirements

High school diploma or equivalent preferred.
3+ years of EPG field experience or accepted alternate.
Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel. Background check and MVR with less than 10 points. DOT Physical Drug Screen Must not be disqualified to drive a CMV under 49 CFR § 391.15.

Nice To Haves

EGSA Certification a plus
Technical Degree or Certification a plus

Responsibilities

Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.
Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
Write full reports on findings from field service events, with clear, concise information.
Communicate daily clear comprehensive field reports regarding assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Perform all work in accordance with established time, quality standards and safety procedures.
Must be able to obtain a CDL license if required
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.