ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

Carter Machinery • Elkridge, MD

90d • $85,000 - $115,000

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Electric Power Generation (EPG) Service Manager in Elkridge, Maryland. The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.

Requirements

• Previous experience leading and managing a team in a service industry.
• Background in service operations and knowledge of heavy equipment repair procedures.
• College/technical degree or comparable industry experience preferred.
• Dedicated self-starter with proven leadership and team management experience.
• Strong mechanical aptitude.
• Proficient in the use of a computer and adaptable to changing technology.
• Ability to work in a fast-paced environment and maintain good judgment.
• High level of customer satisfaction by identifying and resolving problems promptly.
• Strong written and verbal communication skills.

Nice To Haves

• Experience in the heavy equipment industry.
• Familiarity with performance-based incentive programs.

Responsibilities

• Direct and coordinate customer service activities.
• Evaluate and maintain good customer relations.
• Service accounts in a timely manner and resolve complaints.
• Ensure effective communications with customers and representatives.
• Develop and grow business through service management.
• Achieve targeted sales and gross profit margins.
• Monitor and control service expenses to maintain income percentage.
• Manage work in process by ensuring work orders are closed on time.
• Conduct regularly scheduled safety meetings and enforce safety policies.
• Investigate and report on-the-job accidents or safety hazards.
• Promote a positive customer experience.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k) with a match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts on cellular phone service, computers, tooling, cars and trucks.
• Opportunities for overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree