Elder Rights Intern

DIRECTION HOME AKRON CANTON AREA AG•Dennison, OH

About The Position

Assists ER Department with advocacy for the ER Division Obtain certification as Volunteer Ombudsman through initial training and field experience. Make regular advocacy visits to assigned nursing homes, residential care and/or adult care facilities as assigned by Field Instructor or Ombudsman Mentor. Gather information about complaints and with the resident’s permission, refer to Ombudsman staff. Make observations of conditions in facilities. Assist in complaint handling, information gathering and follow-up according to LTCOP policy and procedure as assigned by Field Instructor or Ombudsman Mentor Attend resident and family council meetings, with residents’ permission as assigned by Field Instructor or Ombudsman Mentor. Provide information about Long Term Care Ombudsman Program services to residents and their families through visitation, the distribution of brochures, calling cards and other means. Monitor facilities to ensure that a Long Term Care Ombudsman Program poster, a copy of resident’s rights, benefits information, and other advocacy and regulatory agencies are posted; and that a copy of the most recent ODH survey report is in an area easily accessible to residents and families. Attend and observe Ohio Department of Health survey exit meetings as assigned.

Requirements

Interest in working with and advocating for the elderly and disabled population
Successful completion of Ohio Department of Aging Certification Training
Must be over 18 years of age
Must have own means of transportation to perform duties
Must agree to a background check through resources determined by the Agency
Effective written and verbal communication skills
Ability to follow direction regarding accurate documentation
Ability to operate a computer well enough to perform duties

Responsibilities

Assist ER Department with advocacy for the ER Division
Obtain certification as Volunteer Ombudsman through initial training and field experience.
Make regular advocacy visits to assigned nursing homes, residential care and/or adult care facilities as assigned by Field Instructor or Ombudsman Mentor.
Gather information about complaints and with the resident’s permission, refer to Ombudsman staff.
Make observations of conditions in facilities.
Assist in complaint handling, information gathering and follow-up according to LTCOP policy and procedure as assigned by Field Instructor or Ombudsman Mentor
Attend resident and family council meetings, with residents’ permission as assigned by Field Instructor or Ombudsman Mentor.
Provide information about Long Term Care Ombudsman Program services to residents and their families through visitation, the distribution of brochures, calling cards and other means.
Monitor facilities to ensure that a Long Term Care Ombudsman Program poster, a copy of resident’s rights, benefits information, and other advocacy and regulatory agencies are posted; and that a copy of the most recent ODH survey report is in an area easily accessible to residents and families.
Attend and observe Ohio Department of Health survey exit meetings as assigned.