Elder Care Consultant (French speaking)

Workplace Options

1d•$47,000•Remote

About The Position

This role involves assisting and communicating with individuals around the world through phone, video, and online chat to provide exceptional service and support to employees and their families. Our Elder Care Consultants assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Requirements

Bachelor's Degree.
Strong written and spoken French and English communication skills.
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
Proficient in conflict resolution skills.
Ability to organize and prioritize effectively.
Outstanding organizational, relationship-building and interpersonal communication skills.
Ability to maintain high quality work in all aspects of the position.

Nice To Haves

A background in Social work, Senior Care, and/or Community Engagement would be a plus.

Responsibilities

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for resource search and any personalized criteria.
Provide top-notch customer service in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched resources that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Contact businesses or private individuals by phone in order to provide confirmed/ matched resources to meet the Employee's needs.
Produce grammatically correct and error free cover letters and resource forms.
Maintain communication with clients and associated EAPs as required.
Any additional tasks pertinent to the position, as deemed appropriate by management.