Elder Care Consultant
About The Position
Elder Care Consultants work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and resources, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.
Requirements
- Bachelor's Degree.
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position.
Nice To Haves
- A background in Social work, Senior Care, and/or Community Engagement would be a plus.
Responsibilities
- Assess the Employee’s needs through targeted questioning.
- Obtain employee’s personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for resource search and any personalized criteria.
- Provide top-notch customer service in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched resources that meet the client’s needs.
- Perform quality assurance callbacks to our clients.
- Contact businesses or private individuals by phone in order to provide confirmed/ matched resources to meet the Employee's needs.
- Produce grammatically correct and error free cover letters and resource forms.
- Maintain communication with clients and associated EAPs as required.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Benefits
- Full benefits package
- Paid time off
- 401k match
- Training/tuition reimbursement
- Gym reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services
- Mentorship Program
- Employee exchange program
- Comprehensive training provided for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
