Elan Client Portal Content Administrator

U.S. Bank • Brookfield, WI

1d • Hybrid

About The Position

The Client Portal Content Administrator at U.S. Bank is responsible for supporting the administration and delivery of content across multiple digital platforms. This role involves partnering with Product and Marketing teams to manage and publish content for the Elan Client Resource Center and related portals. The position requires strong content management expertise, independent execution, and support for project releases, including occasional off-hours production validation. The administrator provides consulting services to Product and Marketing individuals regarding new content or updates for the partner/banker marketing portal, specifically supporting Elan Client Resource Center portals. They coordinate and perform content administration duties such as research, review, development, and implementation of new and/or revised website content in both test and production environments for projects and marketing campaigns. Additionally, the role includes project support, user acceptance testing (UAT), and implementation validation for marketing portal enhancements, with at least quarterly releases requiring off-hours production validation. The administrator also assists in troubleshooting platform issues and answering questions about site navigation from various teams.

Requirements

• Bachelor's degree or equivalent work experience
• At least 5 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.

Nice To Haves

• Content management (JavaScript, HTML, WCAG) experience
• Proficient with Jira, Confluence, Liferay, Outlook, and Excel
• Strong organizational skills
• Attention to detail
• Strong interpersonal skills
• Ability to analyze data and identify & resolve exceptions
• Able to perform tasks with minimal supervision
• Knowledge of business line

Responsibilities

• Provides consulting service to a variety of Product and Marketing individuals who are requesting new content or content updates on the partner/ banker marketing portal.
• Coordinates and performs content administration duties, including, but not limited to research, review, development, and implementation of new and/or revised website content in both test and production environments for projects and marketing campaigns.
• Provide project support including user acceptance testing (UAT) and implementation validation for enhancements made to the marketing portal.
• Assists in troubleshooting platform issues or answering questions from various teams about the site navigation, etc.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level