El Paso Doubletree Front Desk Agent

Remington Hotels • El Paso, TX

120d

About The Position

The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner.

Requirements

• High work ethic and self-initiative.
• Proven experience with strong customer service skills.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.
• Have knowledge of hotel property, hotel staff and hotel services, with hours of operation.
• Give clear directions to hotel facilities for inquiring guests.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner.
• Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services