EIT Operations Team Lead

BlueCross BlueShield of Tennessee • Chattanooga, TN

1d • Remote

About The Position

BlueCross BlueShield of Tennessee is hiring an EIT Operations Team Lead. In this fully-remote role, you’ll lead an Identity & Access Management Systems team. Your charter will include designing, implementing, and managing enterprise identity, access, and privileged‑access controls—spanning authentication, federation, lifecycle governance, automated provisioning, and PAM—to ensure secure, compliant, least‑privilege access across the organization. You’ll proactively identify access‑related improvements, drive decisions, and take charge of initiatives you own. Our ideal candidates in this role will bring: Expertise with identity federation standards (SAML 2.0, OAuth 2.0, OpenID Connect). Knowledge of directory services (LDAP, Active Directory, Azure AD) and identity attribute management . Strong understanding of IGA concepts such as joiner‑mover‑leaver workflows, role‑based access control (RBAC), attribute-based access control (ABAC) and access review/certification processes. Experience with enterprise PAM technologies including credential vaulting, automated password rotation, and session monitoring/recording. Deep understanding of enterprise authentication architectures , including MFA, adaptive authentication, and session management. Experience implementing automated provisioning/deprovisioning through APIs or connectors to enterprise applications. Knowledge of governance models , access request workflows, and separation of duties (SoD) controls. Strong understanding of least privilege principles , privileged elevation workflows, and just in time (JIT) access. Knowledge of securing privileged access across servers, databases, networks, and cloud platforms . Familiarity with integrating PAM solutions with authentication/authorization systems and audit/compliance requirements. Excitement around (and experience experimenting with) leveraging AI for efficiency and problem-solving To be successful in this role, leaders will also have at least 2 years of management experience and will prioritize the coaching, growth and development of their teams. Note: Sponsorship is not available for this role. Travel to our Chattanooga, Tennessee headquarters for final interviews will be required.

Requirements

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.
• 5 years - Experience in Information Technology or applicable industry experience required.
• Knowledge of information technology concepts, methodology, terminology, and standards.
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Ability to adapt in a high pace and regularly changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to participate in maintenance and upgrades outside of business hours and be part of an on-call rotation.

Nice To Haves

• Expertise with identity federation standards (SAML 2.0, OAuth 2.0, OpenID Connect).
• Knowledge of directory services (LDAP, Active Directory, Azure AD) and identity attribute management .
• Strong understanding of IGA concepts such as joiner‑mover‑leaver workflows, role‑based access control (RBAC), attribute-based access control (ABAC) and access review/certification processes.
• Experience with enterprise PAM technologies including credential vaulting, automated password rotation, and session monitoring/recording.
• Deep understanding of enterprise authentication architectures , including MFA, adaptive authentication, and session management.
• Experience implementing automated provisioning/deprovisioning through APIs or connectors to enterprise applications.
• Knowledge of governance models , access request workflows, and separation of duties (SoD) controls.
• Strong understanding of least privilege principles , privileged elevation workflows, and just in time (JIT) access.
• Knowledge of securing privileged access across servers, databases, networks, and cloud platforms .
• Familiarity with integrating PAM solutions with authentication/authorization systems and audit/compliance requirements.
• Excitement around (and experience experimenting with) leveraging AI for efficiency and problem-solving
• At least 2 years of management experience and will prioritize the coaching, growth and development of their teams.

Responsibilities

• Manages the day-to-day operations of a team with a focus on the monitoring of systems, fulfillment of requests, and process optimization.
• Assigns, monitors, and reviews progress and accuracy of work.
• Provides staff management oversight including hiring, promoting, or making recommendations for staff.
• Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Actively participates in project teams, manages and tracks team-level project details, and provides leadership during periods of transition.
• Employees may be required to participate in a weekly on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager