EIP Specialist I

First Financial Bank • Antis Township, PA

4d • Onsite

About The Position

Office Location: Abilene, Texas, United States ESSENTIAL FUNCTIONS: Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service. Monitor online reports to ensure proper Bank policies and procedures are followed. Other duties as assigned. Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail. Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill. Incumbent has frequent interbank contact with officers, employees and personnel from other banks. Contact outside the workgroup is by phone and written correspondence. Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday. Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

Requirements

• High school graduate or equivalent is required.
• Eighteen months banking or bookkeeping/accounting experience is required.
• Requires excellent written communication, mathematical and general business knowledge.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

Nice To Haves

• Training in a customer service area is preferred.

Responsibilities

• Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service.
• Monitor online reports to ensure proper Bank policies and procedures are followed.
• Other duties as assigned.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED