EHR Training & Support Specialist

MDVIP LLC-posted 4 months ago
251-500 employees
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MDVIP, an innovative leader in the healthcare industry, is seeking a remote-based athena EHR Training and Support Specialist to provide our MDVIP-affiliated physician practices with exceptional application support and to ensure practices are able to optimize their use of the athena Electronic Health Record platform. The qualified candidate can develop an understanding of each practice’s system set-up, office workflow, and practice goals to make innovative recommendations to further ensure their ongoing success. Support is provided telephonically, over email communication, as well as via web-based screen sharing sessions. Success in this telecommuting role depends on the ability to build trust and maintain strong relationships with affiliated physicians and their staff, internal MDVIP teams, and external vendors. It also requires consistent, high-quality client support delivered in a timely and professional manner. Remote staff must have adequate workspace & high-speed internet service to perform their responsibilities effectively.

  • Deliver best-in-class software support and training to physician practices by identifying needs, applying problem-solving techniques, and ensuring timely resolution of inquiries.
  • Manage and prioritize the support queue to ensure prompt and effective responses.
  • Plan, lead, and execute multiple concurrent projects with minimal supervision.
  • Develop and maintain subject matter expertise in athenaClinicals and athenaCommunicator.
  • Lead configuration and setup for new EHR tablespaces and user accounts.
  • Conduct individual MIPS reviews with affiliates and their staff to support compliance with CMS guidelines and maximize incentive opportunities.
  • Create, update, and deliver training on key modules to enhance user satisfaction and product understanding.
  • Collaborate with the EHR team to develop and maintain instructional materials for physicians and staff.
  • Maintain comprehensive case documentation in Salesforce to facilitate effective collaboration, timely escalation, and resolution tracking.
  • Associate degree or higher in a relevant discipline preferred, or equivalent combination of education and experience where two years related experience equals one year of schooling.
  • At least two years athenaClinicals training or support experience.
  • Solid understanding of EHRs and medical office workflow.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Strong analytical mindset and a proactive approach to identifying and resolving complex issues.
  • Direct experience using an EHR in a primary care medical office setting.
  • Understanding of MIPS program.
  • Proven ability to successfully work autonomously from a home office setting.
  • Medical/prescription drug coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick and Family and Medical Leave time as required by law
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