EHR Training Specialist

Primary Health Care • Des Moines, IA

121d • $18 - $23

About The Position

As an EHR Training Specialist, you will be responsible for developing training curricula and plans to ensure staff receive the initial and ongoing training needed to use Epic effectively, perform patient access workflows, and maintain competency on Epic functionality. This role will serve as the main point of contact for end users' Epic patient access training. It will require a coordinated and collaborative approach with multiple departments, including Patient Services, Revenue Cycle, Dental, and Primary Care. This position will supply backup support to the EHR Support Analyst team in end-user technical support as needed. Demonstrates PHC’s iCare Values in daily work.

Requirements

• Bachelor’s Degree with an area of concentration in Secondary Education, Health Information Technology, Adult Education, Instructional Design, or training related field or equivalent combination of education and experience.
• Relevant experience includes work in a healthcare and/or dental setting and/or experience developing and facilitating training for adult learners.
• Familiarity with medical terminology.
• Demonstrated use of desktop technology including Patient Access and ancillary software.
• Proficiency with Microsoft applications, including Word and Excel.
• Ability to develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with individuals having different learning styles.
• Ability to communicate effectively in person, by phone and in writing.
• Ability to develop and present training to a varied adult learning styles.
• Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance.
• Ability to establish and maintain effective working relationships with clinicians, clinical support staff, social services staff, management and peers.
• Ability to maintain effective and organized systems to ensure timely data reporting.
• Strong verbal and written communication skills.
• Adaptability to maintain a high standard of courtesy, customer service and cooperation in dealing with coworkers, patients, clients, and community partners.
• Adaptability to accepting responsibility for the direction, control, or planning of an activity.
• Adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Capacity to maintain accurate records and exercise discretion in handling confidential information.
• Possesses, acquires and maintains the technical/professional expertise required to do the job effectively.
• Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
• Organizes work, sets priorities, and determines resource requirements; determines the necessary sequence of activities needed to achieve goals.
• Adheres to the values of integrity, compassion, access, respect, and excellence in carrying out work duties.

Nice To Haves

• Experience as an EMR Trainer, Skills-Based Trainer, EMR Analyst, or similar role.
• Epic Certification.

Responsibilities

• Develop Epic Patient Access structured onboarding orientation and training for new hires.
• Assess the Patient Access training needs by position and develop appropriate solutions.
• Audit Epic skills/knowledge by performing periodic evaluations and competency checks.
• Supply Epic Patient Access training to staff in a classroom setting and in an elbow support role in the clinics.
• Develop role-based training content using various software programs, tools, and applications.
• Design, develop, and maintain instructional materials.
• Identify patient access training needs and staff knowledge gaps in Epic functionality.
• Organize and manage patient access superuser training.
• Apply adult learning principles to deliver various Epic training programs that achieve all aspects of the learning process.
• Discern technical abilities and learning styles of class participants and adjust training delivery to accommodate all learners.
• Conduct post-class follow-up with students and/or leadership to assess the effectiveness of Epic training, making necessary changes when identified.
• Collaborate with clinic leaders on standardized Epic workflow creation and training.
• Serve as a resource for the ongoing development and training of staff.

Benefits

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays.
• License/certification fee reimbursement.
• Paid time off for continuing education & continuing education reimbursement.
• Tuition reimbursement program.
• 401k with company match.
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.).
• Dental insurance.
• Vision insurance.
• Life & disability insurance.
• Flexible spending & health savings accounts.
• Supplemental accident & critical illness insurance.
• Discounts on pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree