EHR Trainer

BMC Software•Boston, MA

4d•$78,000 - $113,000

About The Position

Under direction of the Training Manager, the EHR Trainer is a specialist in the business process, Epic Applications, and BMC systems. The Principal Trainer is responsible for training clinicians on the use of BMC information systems and the development, implementation, and maintenance of the Epic training program for the assigned application(s). The EHR Trainer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application. This specialist works closely with clinical departments in developing training plans. The EHR Trainer maintains high credibility at BMC and participates in clinical information system implementation activities and provides input into Information Services staff decisions about system design and flow. This specialist coordinates logistics and education materials related to training programs. Works closely with training and project teams to ensure upkeep on all training environments, intranet content, and classrooms. Act as a user liaison, communicating feedback from users regarding patient care systems to the application implementers. This forward-thinker identifies opportunities to apply technology to improving business processes within strategic system goals. Position: EHR Trainer Department: EHR Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree or equivalent work experience is required. EXPERIENCE: Required: 2 + years' experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development, implementation, and training of systems. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. Experience with tools to create interactive eLearning, simulation, and assessment content. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project and training documentation. Strong verbal communication and effective presentation skills, while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization. Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process. Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential. Negotiate and acquire resources as necessary to appropriately schedule training session with minimal impact to patient care. Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Epic Certification is a plus. Compensation Range: $78,000.00- $113,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Requirements

Bachelor's degree or equivalent work experience is required.
2 + years' experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development, implementation, and training of systems.
Knowledge of the assigned business area's products and processes.
Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
Strong written communication skills, including project and training documentation.
Strong verbal communication and effective presentation skills, while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization.
Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
Ability to solve problems often spanning multiple environments in a business area.
Understanding of how IT affects an organization and ability to link it to redesigned business process.
Provide quality customer service and serve as an exemplary representative of Information Systems.
On-going communication, feedback and follow-through with customers/peers are essential.
Negotiate and acquire resources as necessary to appropriately schedule training session with minimal impact to patient care.
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Proficiency in Microsoft Office products.

Nice To Haves

Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
Experience in the strategic use of technology in managing and growing a business.
Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.
Experience with tools to create interactive eLearning, simulation, and assessment content.
Epic Certification is a plus.

Responsibilities

training clinicians on the use of BMC information systems
development, implementation, and maintenance of the Epic training program for the assigned application(s)
translates workflow strategies into training scripts
coordinate training activities
develop training materials, job aids, and promotional materials for the assigned application
developing training plans
participates in clinical information system implementation activities
provides input into Information Services staff decisions about system design and flow
coordinates logistics and education materials related to training programs
ensure upkeep on all training environments, intranet content, and classrooms
Act as a user liaison, communicating feedback from users regarding patient care systems to the application implementers
identifies opportunities to apply technology to improving business processes within strategic system goals