EHR Support Generalist

Primary Health Solutions-posted about 1 month ago
Full-time • Entry Level
Remote • Hamilton, OH
251-500 employees
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The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support.

  • Respond to end-user inquiries, issues, and requests related to NextGen applications.
  • Provide timely and effective technical support through various channels, including tickets, emails, and phone calls.
  • Collaborate with users to understand their needs and challenges, offering solutions and guidance.
  • Participate and/or assist in end-user training sessions on workflows and best practices.
  • Assist in creation of new NextGen user accounts and setup.
  • Assist the Nextgen Analyst with projects dealing with the EHR system.
  • Provide after-hours support (rotation) on an as needed basis depending on severity of issues.
  • Provide Tier 1 & Tier 2 support for Nextgen related items.
  • Assist in resolving technical issues related to NextGen functionality.
  • Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst.
  • Perform routine system audits to ensure data accuracy and compliance.
  • Contribute to testing activities during system upgrades or enhancements.
  • Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance.
  • Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system.
  • Must have Nextgen EPM experience.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Ability to maintain proper time management.
  • Detail-oriented with a commitment to delivering high-quality support.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have the ability to gain pro?cient knowledge of current practice management systems, electronic medical record, Microsoft Of?ce 365, patient portal, phone systems, text paging, Internet, and Intranet.
  • Excellent communications skills, both written and verbal.
  • Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders.
  • Strong leadership qualities and leadership experience.
  • Demonstrates program development and implementation skills.
  • Ability to represent the organization effectively in a variety of settings and with diverse communities.
  • Demonstrates understanding and appreciation for diverse cultures.
  • NextGen Certified Professional (NCP) preferred but not required.
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