EHR Specialist I

Hillcrest Family Services•Dubuque, IA

31d

About The Position

The EHR Specialist I supports the day-to-day use of the Electronic Health Record (EHR) by assisting staff with basic system navigation, user access needs, documentation requirements, and troubleshooting routine issues. This entry-level role focuses on frontline support, simple configuration tasks, basic user training, and accuracy of clinical documentation. The EHR Specialist I works closely with clinical and administrative teams and escalates more advanced issues to the EHR Specialist II or EHR Applications Manager.

Requirements

High school diploma or equivalency required.
1-2 years of experience in healthcare, EHR use, clinical documentation, or health information support preferred.
Basic understanding of HIPAA, 42 CFR Part 2, and healthcare privacy standards.
Strong communication, customer service, and troubleshooting skills with the ability to support users with varying technical proficiency.
Ability to learn new systems quickly and follow established procedures accurately.
Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Nice To Haves

Associate or bachelor degree in Health Information Management, Health Informatics, or a related healthcare/IT field preferred.
Familiarity with behavioral health EHR systems (e.g., Credible, Netsmart, Epic Behavioral Health, or similar) preferred.

Responsibilities

Serve as the first point of contact for routine EHR questions, user navigation assistance, password resets, and troubleshooting.
Identify and document user issues and escalate advanced workflow or system concerns as appropriate.
Provide support to users on EHR and applications questions.
Assist with account provisioning and de-provisioning based on defined access templates.
Support compliance with HIPAA, 42 CFR Part 2, and confidentiality standards.
Collaborate with HR and IT teams to ensure timely onboarding/offboarding workflows are consistently followed for EHR user access, to align with Identity Access Management (IAM).
Provide EHR and application training for new hires, including system login, system navigation, and workflows.
Assist with updating training materials, quick guides, tip sheets, and user instructions.
Assist with testing EHR updates, patches, and minor template adjustments under the direction of EHR Specialist II or EHR Manager.
Gather and document user feedback during enhancement, rollout, and update activities, and share findings with EHR Specialist II or EHR Manager to help identify issues, refine workflows, and improve user experience.
Assist with communication related to system updates, planned downtimes, and changes.
Work collaboratively with the EHR Manager, EHR Specialist II, IT, Compliance, and clinical teams to support smooth EHR operations.
Participate in meetings, training sessions, and improvement initiatives.
Maintain accurate documentation of issues, resolutions, user interactions, and system-related needs.
Shared after-hours and weekend on-call support, as assigned, to ensure timely response to urgent EHR issues, system access needs, or critical workflow disruptions.
Other duties as assigned.

Benefits

Health Insurance (up to 79% employer paid)
Dental insurance
Vision insurance
401(k) with profit sharing and employer match
Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
10 paid holidays
80 hours sick time
2 wellness days
Staff development and training
Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
Employer paid CEU's through Relias
PerkSpot- employee discount program
Employee assistance program
Advancement opportunities