EHR Pharmacist Application Specialist, Epic

Adventist Health•Roseville, CA

1d•Hybrid

About The Position

This position to support our Epic project has the opportunity to be remote. If remote, to support collaboration and team alignment, the role does require onsite presence at our Roseville, CA headquarters one week per month (approximately 25% travel) Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Leads the implementation and support of hospital information systems in the pharmacy space. Leads the planning, design, implementation, and maintenance of the existing systems and has an expert knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Runs program(s) with moderate budget/impact.

Requirements

Graduate of school of pharmacy: Required
Five years of Healthcare IT experience building, troubleshooting, and maintaining the EHR for Pharmacy: Required
Familiarity with building, maintaining, and communicating regarding data reporting portals: Required
Registered Pharmacist (RPh): Required
Epic Certification/Accreditation in area of responsibility: Required

Responsibilities

Serves as a senior member of the team.
Provides guidance and acts as a resource for other analysts, project managers, and consultants.
Leads multiple cross functional projects.
Communicates project status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency.
Leads various user group meetings as assigned.
Mentors support groups to assist with their understanding of applications and processes.
Designs, configures, tests, debugs, documents, and maintains programs/applications.
Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols.
Designs and develops test scripts and materials for end-to-end workflow testing.
Performs unit, system and integration testing per standards, documents outcomes.
Manages the planning and installation of automated systems.
Works with end-users to develop specifications for the purchase, development and installation of software systems.
Monitors progress of the plan and proposes corrective action where indicated.
Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation.
Facilitates application workflow design and application integration sessions.
Evaluates user requests for special enhancements to systems.
Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
Installs and tests software per release checklist guidelines.
Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows.
Provides ongoing support for existing computer applications.
Provides support for problem resolution; escalates the problem to leadership personnel if necessary.
Implements solutions, communicates to end users and tracks resolution.
Analyzes incidents, identifying trends and major issues.
Conducts routine status meetings with end users and leadership.
Provides leadership support to analysts and team and to end-users regarding system applications.
Maintains service level agreements with various end-user departments and enterprise business units.
Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours. Often this role is on call for the most critical applications.
Troubleshoots and resolves system issues escalated by the Help Desk.
As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times.
Performs other job-related duties as assigned.