eGrants Support Technican

General Dynamics•Louisville, KY

36d•$21 - $29•Remote

About The Position

JOB DESCRIPTION: Responsible for interacting with customers to handle escalation service inquiries and problems with the eGrants\eSpan system. Duties may include examining customer problems, walking members through corrections or missing information on form submissions and implementing appropriate corrective action to rectify grant conflicts\problems. IMPACT: Works to achieve day-to-day objectives that consist of non-routine activities and have significant impact on the work output. Works independently under limited supervision. Mostly work with the general public\grant applicants. COMPLEXITY: Solves unclear problems and issues in gran applications, which may require some analysis to understand and resolve. May be required to use discretion within the normal operating procedure to solve problems or improve the effectiveness. If necessary, escalate application issues to developers. COMMUNICATION: Contact members, applicants, grantees or grantors to assist with grant processing or extensions. LEADERSHIP & TALENT MANAGEMENT: KNOWLEDGE: Tech needs to have a basic understanding of all aspects of the job and their practical application to complex problems and situations ordinarily encountered. eGrants\eSpan training will be provided during 90 day trial period. TYPICAL EDUCATION & EXPERIENCE: Job requires high school diploma or equivalent and 2 - 4 years of prior relevant experience (ex. data entry, data processing, SQL experience). Ability to work M-F shift and cover from 12:00 pm - 8:00 pm EST GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $21.13 - $28.59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Requirements

3 + years of related experience
US Citizenship Required
Tech needs to have a basic understanding of all aspects of the job and their practical application to complex problems and situations ordinarily encountered
Job requires high school diploma or equivalent and 2 - 4 years of prior relevant experience (ex. data entry, data processing, SQL experience)
Ability to work M-F shift and cover from 12:00 pm - 8:00 pm EST

Responsibilities

interacting with customers to handle escalation service inquiries and problems with the eGrants\eSpan system
examining customer problems
walking members through corrections or missing information on form submissions
implementing appropriate corrective action to rectify grant conflicts\problems
solving unclear problems and issues in gran applications, which may require some analysis to understand and resolve
escalate application issues to developers
Contact members, applicants, grantees or grantors to assist with grant processing or extensions

Benefits

Comprehensive benefits and wellness packages
401K with company match
paid time off
Full-flex work week
Paid leave
Paid holidays
Paid Family Leave program
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

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