EGD Shift Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

8d•Onsite

About The Position

Work with management to fulfill objectives and goals within the EGD Department. Oversee the activities of floor attendants during scheduled shifts.

Requirements

Must have a High School Diploma or GED.
Must have two (2) years of experience in a guest service role. This may be substituted with any of the following: One (1) year of previous supervisor experience. One (1) year of EGD experience. Equivalent of two (2) years of college level coursework.
Must pass the EGD skills assessment.
Strong communication skills in English both written and oral.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

One (1) year of EGD experience is preferred.
One (1) year in a supervisory role or above preferred.
Associates degree or above preferred.
Knowledge of EGDs, game payout schedules and gaming floor operations preferred.
Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle Policies and Procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Assist with the operation of the EGD department during their scheduled shifts.
Responsible for documentation of operational activities through a daily shift report and follow up, if necessary.
Train, coach and oversee floor attendants in the performance of their duties.
Assist with the scheduling of team member breaks and section assignments.
Assist with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
Supervise day to day activities of team members to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
Investigate and attempt to resolve guest complaints.
Investigate and document all issues related to guest disputes, machine problems or malfunctions, forward issues, concerns or reports to EGD Management.
Approve jackpots, cancelled credits, and/or malfunction hand pays.
Ensure floor attendants are adhering to federal cash reporting requirements through review of all paperwork.
Ensure floor attendants are adhering to all departmental SOPs and KLEC policies and procedures.
Assign floor coverage to specific zones to ensure adequate guest service.
Assist EGD technicians with the removal, installation and relocation of EGD machines when needed or as instructed.
Provide EGD management information to assist in the development of team member evaluations, performance awards or corrective actions.
Perform and update daily voucher ticket inventory.
Verify malfunction or questionable voucher ticket amount by utilizing the accounting system or vendor's player terminal.
Monitor and improve response and service times.
Manage CIS system and dispatching for efficient operations.
Review CIS reports for service and staffing levels.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position.
The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
Perform other duties as assigned.