EFTI Professional Services Project Manager 1

ITS Inc•Des Moines, IA

23d•Hybrid

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA office. SHAZAM is looking for a EFTI Professional Services Project Manager to join our team. In this role, you will be responsible for managing customer implementation projects and playing a key role in delivering quality service.

Requirements

Experience in project management is required; banking experience is preferred.
Strong verbal and written communication skills.
Demonstrated research, administrative, analysis and project management skills.
Demonstrated ability to track tasks, define the need for and use of resources, plan/use resources to keep on schedule, attention to detail, and effective follow-up skills.
The ability to work in a deadline-driven environment, quickly adapting to change and prioritizing needs.

Responsibilities

Manage all tasks related to the implementation of projects, ensuring the project is completed on time, the scope of the project is agreed upon and met, processes and procedures are followed, and that deliverables are met.
Ensure all resources, appropriate departments and third-party vendors are actively engaged.
Assist with problem resolution inquiries and research and determine the appropriate course of action to resolve.
Ensure project paperwork and agreements are in place, provide subject matter expertise related to configuration, identify potential gaps or issues upon review, recommend alternate solutions and drive towards resolution.