eflorist Technician

The Wonderful Company • Paragould, AR

220d

About The Position

Teleflora, with a nationwide network of florists, has become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We're a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We are looking for eager and energetic candidates to fill the role of eFlorist Technician. The primary function of this position is to act as the front line contact to provide website assistance and excellent customer service to our member florists. Each interaction with our consumers should be used to reinforce Teleflora's commitment to superior customer care as well as reflecting technical expertise and excellent customer service skills. You'll be working remotely from the Paragould, AR area and work one day per month in the Paragould, AR office.

Requirements

• High school diploma or equivalent, college business course, technical course certification, or an undergraduate degree
• Experience working with hospitality industry, travel related work or public relations work
• Previous floral shop or related industry experience preferred
• Experience creating/designing web sites and graphic design skills preferred
• Strong written, verbal, analytical, technical, and interpersonal skills are essential
• Familiarity and experience with the Internet and websites required
• Basic knowledge of MS-Word, Excel and Outlook required
• HTML, CSS experience preferred
• Knowledge of Photoshop preferred
• Basic knowledge of search engine optimization, marketing through social media, online marketing and branding
• Experience in small business consulting preferred

Responsibilities

• Troubleshoot and support all customers via phone, email or chat with website questions/issues
• Data entry, setup of web sites and proof site content
• Research and register URL's, scan, create, and load artwork, logos and custom images from variety of sources
• Assist in communicating changes and updates to the program to Teleflora Staff
• Assist with basic search engine optimization, marketing through social media, online marketing and branding
• Assist with daily departmental operations as required
• Additional duties as assigned

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans
• 401k with match eligibility
• 24/7 online physician consultations
• Virtual mental health resources
• Life coaching
• Engaging employee community groups
• Cash rewards for healthy habits and fitness reimbursements
• Library of on-demand fitness videos
• Career Advancement Opportunities
• Focused Learning and Development
• Empowering Mentorship Program
• Continuous Improvement Training
• Building a Healthy Society
• Wonderful Giving Back to the Community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Crop Production
• Education Level: High school or GED