Educational Experience Manager

Allergan Aesthetics • Austin, TX

22h • Onsite

About The Position

Responsible for the comprehensive end-to-end customer experience strategy, the Educational Experience Manager will play an integral role in ensuring a seamless customer onboarding process, fostering customer engagement with our programs, and enhancing the overall customer experience throughout the program journey. The ideal candidate will have strong relationship-building and communication skills, a background in customer service and onboarding strategies, and a passion for creating positive customer experiences. The Educational Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Requirements

• Bachelor’s degree required.
• At least 5 years of experience in program management, training and development, event planning, or hospitality required.
• Excellent interpersonal, relationship-building, and communication skills.
• Strong organizational skills with the ability to meet deadlines in a fast-paced environment.
• Highly flexible and adaptable to a rapidly changing environment.
• High level of accountability, reliability, agility, and responsiveness.
• Strong attention to detail and genuine enthusiasm for hospitality.
• High-energy, self-motivated, and task-oriented.
• Comfortable integrating technology into training initiatives.
• Proficient in Microsoft Word, Excel, and Outlook.
• Flexibility to work extended hours and overtime, including weekends, is required.
• Role is based in Austin, TX.
• Ability to travel domestically up to 30% or more (including overnight travel) is required.
• Valid driver’s license issued by the state of residence and a good driving record.
• Responsible for performing all duties in compliance with appropriate regulations and all other international regulatory requirements observed by Allergan Aesthetics.
• Ability to read, understand and abide by company procedures.
• Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk and hear; up to 8 hours per day.
• The employee is regularly required to lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
• Duties also involve daily keyboard data entry.
• Specific vision abilities required by this job include close vision.

Nice To Haves

• Experience in aesthetics or healthcare industry sales, particularly involving interaction with HCPs, is preferred.
• Experience with Cvent is preferred.

Responsibilities

• Support the end-to-end customer experience for AMI Training Center programs by organizing and leading program initiatives.
• Develop and implement a structured customer onboarding process for AMI programs.
• Manage all registrations, payments, and cancellations for AMI Immersive programs.
• Collaborate with Customer Operations, Allergan Direct, and ICP teams to ensure timely customer payments and product fulfillment.
• Develop and manage all Cvent registration pages for Austin Training Center programs, including oversight of the Veeva process.
• Manage ongoing program communications with participating HCPs.
• Serve as co-primary point of contact, alongside the Program Experience Manager, for all programs at the AMI Training Center in Austin. This includes overseeing daily operations for AMI Training Center programs and managing other corporate programs and events held at the location.
• Support daily operational tasks during educational programs, including food and beverage management, site setup and preparation, and overall site management.
• Lead and manage the customer educational journey before, during, and after programs.
• Oversee and manage the AMI Training Center app.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Establish and maintain strong relationships with customers.
• Address concerns and implement measures to continuously improve the overall customer experience.
• Collaborate with cross-functional partners to ensure seamless program integration.
• Assist in delivering on-site customer experience strategies and managing customer events.
• Maintain a high level of knowledge of Allergan Aesthetics products and programs.
• Perform other duties as assigned.

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level