Educational Aide, Student Life

Santa Fe College•Gainesville, FL

About The Position

Student Life serves as the hub for students at Santa Fe College and is comprised of student activities, student clubs and organizations, civic engagement and service, student government, leadership programs, the Student Engagement Center, international student support and advising, Saints Food Share, the Student Life Business Office, and Student Life marketing. Student Life also provides student-centered services such as access to a recreation room, computer lab, art gallery, ID card services, and holds evening hours. Under direct supervision, the Student Life Educational Aide assists with the front desk services including Student ID Card issuance, customer service, and Rec Room support.

Requirements

Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
A criminal background check will be conducted.
Must maintain a 2.5 GPA.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
Assists in the issuance of ID cards.
Receives and processes departmental paperwork.
Monitors Discord server, Recreation Room and Esports Lab access.
Check-in/out Recreation Room equipment.
Delivers items on campus as needed.
Provides coverage during weekly staff meetings.
Assists with projects as required (i.e. prepare marketing materials for distribution and/or removal; create spreadsheets, event set-up, etc.).
Assists other staff as requested.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.