Education Support Specialist II (00124)

Brightpoint • Chesterfield, VA

404d

About The Position

The Education Support Specialist II at Brightpoint Community College serves as the primary contact for new and returning students, providing essential support regarding admissions and records procedures. This role is crucial in facilitating student enrollment, processing transcripts, and offering guidance on domicile and immigration issues, thereby contributing to the college's mission of inspiring student success and community vitality.

Requirements

• Associate degree or higher preferred.
• Superior organizational skills and effective communication with students, staff, and the general public.
• Proficiency in Word, Excel, and Outlook required.
• Knowledge of Peoplesoft preferred.
• Experience in higher education and knowledge of FERPA preferred.
• Knowledge of college and VCCS policies preferred.
• Ability to maintain a positive, productive, and cooperative attitude.

Nice To Haves

• Experience in higher education and knowledge of FERPA preferred.
• Knowledge of college and VCCS policies preferred.
• Knowledge of Peoplesoft preferred.

Responsibilities

• Serve as primary contact for new and returning students and the general public.
• Respond to inquiries from students, faculty, parents, and the general public regarding admissions and records procedures.
• Answer phones and monitor admissions and records email account.
• Process student enrollment, drops, and withdrawals.
• Provide guidance to students concerning domicile and immigration issues.
• Process and scan incoming transcripts and other admissions documentation.
• Process outgoing transcript requests.
• Post transfer credits for degree-seeking students.
• Perform other duties as assigned, including assisting the agency or state government in emergencies.

Benefits

• Full-time position with a structured work schedule from Monday to Friday, 8am-5pm.
• Opportunities for professional development and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED