Education Consultant

Motive

23h

About The Position

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. As an Education Consultant specializing in Customer Education, you will play a pivotal role in empowering our customers to maximize the value of our products and services. This involves a dynamic blend of strategic planning, expert delivery, and continuous improvement, all grounded in sound instructional design principles and a keen focus on achieving measurable business outcomes. You will act as a trusted advisor, guiding customers through comprehensive learning journeys that are tailored to their unique needs and objectives. This highly collaborative role requires extensive partnership with a diverse range of stakeholders. You will work closely with internal cross-functional teams, leveraging their expertise to ensure our training content is accurate, up-to-date, and aligned with product roadmaps. Collaboration with Subject Matter Experts (SMEs) will be crucial for deep dives into specific functionalities and use cases, ensuring the technical accuracy and practical relevance of all training materials. Furthermore, you will partner with enablement teams to streamline processes, share best practices, and ensure a cohesive customer experience across all touchpoints. Your ultimate goal is to ensure that every learning experience is not only engaging and effective but also directly contributes to our customers' success and satisfaction.

Requirements

Experience: A minimum of 3 years of hands-on instructional design experience is essential, with a significant emphasis on developing and delivering customer-facing training within a Software-as-a-Service (SaaS) environment. This experience should demonstrate a clear understanding of the unique challenges and opportunities in training external stakeholders on complex software solutions.
Facilitation Skills: Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions. This must be coupled with exceptional communication skills, allowing you to articulate complex concepts clearly and concisely. Strong presentation skills are paramount for delivering engaging and impactful training, and superior interpersonal skills are crucial for building rapport with customers and fostering a positive learning environment.
Knowledge: A strong theoretical and practical understanding of various learning theories (e.g., adult learning principles) and instructional design models (e.g., ADDIE, SAM) is required. Additionally, solid project management skills are essential for effectively planning, executing, and overseeing multiple training initiatives concurrently.
Technical Proficiency: Proficiency with industry-standard eLearning and content authoring tools (e.g., Articulate 360, Captivate) is expected. The ability to write clear, concise, and effective copy, instructional text, and A/V scripts is also critical for developing high-quality learning materials.
Organizational Skills: Excellent time management and organizational abilities are non-negotiable. You must possess the capacity to efficiently prioritize multiple projects, manage competing deadlines, and maintain meticulous attention to detail even under pressure.
Travel Readiness: A willingness and ability to travel up to 40% for onsite delivery of training, Train-the-Trainer (TTT) programs, and customer workshops is a core requirement of this role.

Nice To Haves

Language Skills (Preferred): While not mandatory, proficiency in Spanish or French is a significant advantage, as it will enable you to effectively serve a broader customer base and contribute to our global expansion efforts.

Responsibilities

Training Plan Development: Lead the end-to-end process of developing customized and impactful training plans for individual accounts. This begins with conducting thorough discovery and kickoff calls to understand customer goals, current challenges, target personas, and desired success metrics. Based on this understanding, you will design structured, standardized training plans that clearly outline learning objectives, content modules, delivery methods, and timelines. A critical aspect of this responsibility is securing customer buy-in and formal approval for the proposed plan, ensuring alignment and commitment from the outset.
Training Delivery: Serve as a primary facilitator for customer-facing training across a variety of formats. This includes expertly leading engaging virtual instructor-led training (VILT) sessions, delivering impactful onsite training at customer locations, and hosting public webinars that showcase our product capabilities to a wider audience. You will also be instrumental in running comprehensive Train-the-Trainer (TTT) programs, equipping customer teams with the skills and knowledge to effectively train their own end-users. Successful delivery requires close coordination with content production partners to ensure all necessary materials are prepared and ready for each session.
Travel: This role requires a flexible approach to travel, with the potential for up to 40% travel. This travel will primarily be for facilitating essential onsite training sessions, conducting in-depth TTT programs, and attending critical customer meetings. The specific travel requirements will be dictated by evolving customer needs, project timelines, and the various phases of product rollouts.

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