Education and Development Department Administrator - Newton, MA

Bright Horizons•Newton, MA

20d•$71,000 - $80,000•Onsite

About The Position

The Education and Development Department Administrator is a unique opportunity to contribute to the Education and Development Department by supporting department leadership and overseeing key department functions for all constituents. This position will serve as a critical team member, providing strategic direction and support for multiple functions. The role will manage department events and meetings; managing department customer service, organizational technologies, and systems; managing contracts, vendors and invoicing processes; and leading department engagement committees, recognition, and communication processes. The position will play key roles in the planning, logistics and execution of large-scale company-wide meetings for field operations (Regional Director and Center Director Summits), department PR and speaking engagements, and external sponsorship events. This Onsite role requires in-person work at our Newton, MA headquarters. Importantly, the position will also be responsible for providing strategic administrative leadership to the Chief Academic Officer, including managing calendars, meetings, travel, and expenses. This role requires independent judgment and decision-making on matters impacting departmental operations, vendor relationships, annual budget and fiscal management, and organizational priorities.

Requirements

Associate Degree in Early Childhood Education or related education field Required. An additional 5 years of relevant experience would be considered in lieu of the degree being related to early childhood education or education.
5 years Supporting a large department or organization that includes managing multiple tasks and responsibilities, including, but not limited to finances Required
Up to 30% travel

Nice To Haves

Bachelor's Degree in Early Childhood Education or related education field - Preferred
3 years End-to-end event planning and ability to work within an established budget - Preferred
Intermediate to advanced MSOffice Skills
Experience supporting employees in multiple states in a national organization. Skilled at understanding complex requirements and various state regulations.
Preferred experience in early childhood education, particularly in childcare programs or early care and learning centers.
Digital literacy and comfort with learning new technical systems and skills
Writing and editing skills, including speeches and presentation
Ability to anticipate needs, risks, and opportunities
Highly organized and detail-oriented; reliable follow-through
Creates systems and uses tools to function with and increase efficiency and effectiveness
Proactive problem-solving, solution-oriented
Event and meeting management experience

Responsibilities

Play a key role in end-to-end event planning and logistics for multiple Center Director (CD) and Regional Manager (RM) Summits each year, as well as external and sponsorship meetings and events
Direct and supervise assigned event staff from home team department
Oversee assignments, logistics, support preparation, and onsite support for event guests and senior leaders
Plan and execute department meetings, including creating agendas, sending invitations, organizing contributors, and ensuring high-quality execution
Own department wide customer service One Support functions and processes, organizing other team member’s responsibilities, tracking timelines and completions, ensuring high-level of customer service. Providing analysis and reporting on trends and performance, and making recommendations for process and product improvements
Manage vendors and SLAs, monitor real-time issue resolution, and measure outcomes (feedback, engagement, budget variance) to drive continuous improvement
Manage department-wide contracts process, including working with vendors, partnering with internal departments, tracking contract details and timelines, ensuring deliverables, and executing payments
Manage PO/invoicing process for department liaising with procurement, legal, and accounts payable
Contribute to department roadmap execution, following up on timelines and deliverables. Create communication protocols to ensure timely updates and transparency across the department
Play a key role in the development, coordination, and scheduling of PR, speaking engagements, and publications for internal and external audiences. Research, draft, and edit documents
Maintain and optimize shared resources, drives, and collaboration spaces to serve as effective information and connection tools for the department
Manage and ensure department members have the tools, technology, and resources needed to organize, collaborate, and meet annual objectives
Lead department engagement, appreciation, and performance activities, processes, and schedules. Coordinate and direct department committees ensuring compliance with policies and expectations
Proactively anticipate CAO needs, provide insights, and execute tasks that advance key priorities and organizational objectives. Handle sensitive information with the highest level of discretion.
Manage CAO calendar, prioritize meetings, and coordinate complex travel and event logistics
Screen and prioritize communications, exercising discretion in responding on behalf of leadership
Contribute to strategic financial management of department.
Contribute to or lead special projects, as assigned

Benefits

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to:
9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).