EDI Helpdesk Representative - Tucker, GA (Hybrid)

Gainwell Technologies LLC•Tucker, GA

28d•Hybrid

About The Position

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Requirements

High School Diploma is required.
Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.

Nice To Haves

Healthcare/Medicaid work experience is a plus.
Outstanding customer service with call center background a plus.

Responsibilities

Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
Conducts outbound calls to resolves written provider requests/inquiries.
Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
Adhere to the client’s SLAs and consistently meet production targets.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Communication skills both written and oral.