Edge Operations Monitoring Specialist

CGI Deutschland • Arlington, VA

111d • $100,000 - $200,000 • Hybrid

About The Position

CGI Federal has an exciting opportunity for an Edge Operations Monitoring Specialist within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Edge Operations Monitoring Specialist monitors, maintains, and troubleshoots edge computing systems by analyzing data, detecting anomalies, and resolving issues to ensure efficient and reliable operation. Key responsibilities include utilizing monitoring tools, collaborating with technical teams, responding to alerts, and improving processes to maintain operational health, especially in distributed environments where processing occurs closer to data sources. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in USA VA Arlington, however, a hybrid working model is acceptable.

Requirements

• Bachelor's degree and/or 0 to 2 years of experience for Junior level.
• Bachelor's degree and/or 2 to 5 years of experience for Journeyman level.
• Bachelor's degree and/or 5 to 10 years of experience for Senior level.
• Bachelor's degree and/or 10+ years of experience for SME level.
• TS/SCI security clearance required with the ability to obtain a TS/SCI with Poly highly desired.
• Strong background in IT systems, networks, and operational processes relevant to edge computing environments.
• Proficiency with IT monitoring tools (e.g., Dynatrace, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow).
• Excellent analytical and problem-solving skills to quickly identify root causes and implement effective solutions under pressure.
• Strong written and verbal communication skills to convey complex technical information to diverse audiences.
• Meticulous approach to data analysis, incident reporting, and documentation.
• Knowledge of how edge computing, cloud computing, and data center operations integrate and interact.

Responsibilities

• Continuously track the performance and health of edge devices and systems using specialized monitoring platforms.
• Identify deviations, errors, and performance bottlenecks by analyzing metrics and data generated at the edge.
• Investigate and resolve issues on edge devices, such as system failures, connectivity problems, and software malfunctions.
• Collect and analyze performance data from edge locations to identify trends, predict potential issues, and gather insights for process improvement.
• Liaise with operations, engineering, and other internal teams to coordinate efforts and escalate complex problems for resolution.
• Maintain accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools.
• Develop strategies and implement solutions to improve system stability and prevent future operational problems.
• Communicate technical information, alerts, and resolution statuses clearly to both technical and non-technical stakeholders.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree