ED Registration - Supervisor Patient Access Full-time

Frederick Health

1d

About The Position

Supports, and is responsible for incorporating into job performance, the
Frederick Health (FH) mission, vision, core values and customer service
philosophy and adheres to the FH Compliance Program, including following all
regulatory requirements and the FH Standards of Behavior.

Example of Essential Functions:

Leadership

Managing Employee Performance – Takes action to ensure that employees fully
understand their roles, responsibilities and performance
standards/expectations and provides ongoing feedback and support as employees
strive to achieve expectations. Engages in two-way conversations throughout
the year that ensure an up-to-date understanding of expectations, and
performance gaps and actions required to close any gaps.
Empowering Employees – Empowers others in an intentional manner that accepts
the risk of mistakes while focusing on the benefits. Allows other to find
their way, yet helps when needed. Uses good judgement related to the level
of authority and the amount of leeway to extend to particular individuals.
Delegating Responsibility – Makes it a practice to delegate responsibility
whenever it is appropriate to do so. Sees to it that employees have the
ability, potential, and motivation level to perform delegated work
effectively and gives them enough authority to carry out these assignments.

Communication

Coaching – Provides performance feedback in a timely and effective manner.
Keeps employees informed about what is going well and what needs to be
improved. Such discussions are frequent and clear and also serve to
encourage positive behaviors.
Reconciling Differences – Expresses disagreement of differing points of view
in a manner that is nonthreatening and that leaves open the option of finding
some middle ground. Demonstrates awareness that there are times to stand
fast and take a firm stand on a particular topic or approach with a
consistent focus on building consensus.

Operational Focus

Establishing Focus – Establishes a clear and realistic sense of direction by
clarifying organizational goals as well as how employee roles and
responsibilities contribute to them. Ensures that departmental goals match
those of the larger organization and that resources are allocated to meet
priorities. Maintains staff motivation and focus on goals and priorities
throughout the year.
Building Team Environment – Establishes an environment that creates
incentives for, and eliminates barrios to a team environment. Articulates
common goals, communicates how individual roles contribute to team success
and provides both clear direction and sufficient resources while removing or
reducing obstacles to team success.

Requirements

• Must demonstrate a core leadership style designed to promote a team environment where involvement by all levels is promoted to insure consensus of operational efficiencies. Must conduct themselves in interactions with patients, partners, staff and colleagues in a professional and courteous manner at all times.
• Must have thorough knowledge of medical billing, accounts receivable and third party reimbursement policies.
• Must demonstrate ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management. Must have the ability to follow verbal and written instructions.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.
• Proficiency in the use of computer software, ability to operate a copier, fax machine, 10 key calculator and printer.
• Must demonstrate ability to work independently and with the concurrence of the department team in achieving overall department goals.
• Associate’s Degree in Business, Finance or related filed or equivalent combination of education and experience preferred.

Nice To Haves

• Two + years Supervisory experience in a hospital setting preferred.
• One + years of experience in Medicare, Medicaid and third party billing and appeals process preferred. Additional coursework in medical and insurance terminology with knowledge of third party regulations preferred. Must demonstrate ability to make necessary plans to accommodate constantly changing payor regulations.

Responsibilities

• Managing Employee Performance
• Empowering Employees
• Delegating Responsibility
• Coaching
• Reconciling Differences
• Establishing Focus
• Building Team Environment

Benefits

• Frederick Health offers a comprehensive and affordable benefits package.
• Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
• Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
• Frederick Health offers a robust Paid Time Off program for eligible employees.
• Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
• All employees have access to free financial planning sessions.
• We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree