ED Registrar

DCH Health System•Tuscaloosa, AL

20h•Onsite

About The Position

The ED Registrar is responsible for the efficient and accurate pre-admission and admission processes for patients entering the emergency department. This role requires polished communication skills, both verbal and written, and a strong focus on creating a patient-centered environment. The Registrar must handle urgent situations with efficiency and care, ensuring a smooth and positive experience for all patients.

Requirements

High School Diploma or GED
Must be able to read, write legibly, speak, and comprehend English.

Nice To Haves

1-2 years of experience in a healthcare setting is preferred
Experience in a customer-facing role, demonstrating strong interpersonal and communication skills
Certification from a recognized professional organization may be preferred: Certified Healthcare Access Associate (CHAA)
Certified Revenue Cycle Specialist (CRCR)
Excellent verbal and written communication skills to interact effectively with patients, families, and healthcare professionals.
Proficient with electronic health record (EHR) systems and other healthcare software; familiarity with medical terminology is a plus.
High level of accuracy in data entry and handling patient information.
Strong ability to manage multiple tasks efficiently and handle high-pressure situations.
Ability to address and resolve patient concerns and issues effectively.
Understanding of insurance verification

Responsibilities

Complete the initial patient intake promptly, excluding financial information. Accurately and efficiently gather and enter patient financial and personal demographics into the computer system.
Verify and document insurance benefits and coverage, obtain any required authorizations based on benefits, requirements, or contractual agreements. Communicate this information and financial responsibility to the patient or guarantor.
Collect patient co-pays, deductibles, and out-of-pocket estimates as per hospital policies. Provide clear estimates for self-pay patients when federally mandated and process payments efficiently.
Obtain appropriate signatures, copy and/or scan all identification and healthcare coverage presented, and document reasons if this information is not attainable. Maintain accurate and confidential patient records, ensuring compliance with hospital policies and legal requirements.
Efficiently and accurately complete the intake and registration process for all patients arriving by ambulance or other emergency transport, ensuring timely documentation and coordination with medical staff for immediate care.
Obtain and manage appropriate forms to maintain Joint Commission compliance. Adhere to Front End Collections Policies and be knowledgeable about all insurance companies’ policies and criteria related to referral and preauthorization processes.
Communicate effectively both orally and in writing with patients, physicians, hospital-based personnel, and other customers. Provide out-of-pocket estimates for self-pay patients when federally mandated.
Oversee the waiting area to ensure a positive patient experience, assisting patients experiencing long wait times and addressing any concerns.
Collaborate with physicians, nurses, and other healthcare professionals to facilitate a smooth patient flow through the emergency department, ensuring timely and accurate processing of admissions.
Handle high-pressure situations with composure, providing support and assistance to patients and families during emergencies or stressful situations.
Address and resolve patient inquiries, complaints, or issues promptly and effectively, ensuring a positive patient experience.
Be able to cross-train in other registration positions and meet the requirements of a registrar’s job description. Work with leaders and other departments to make improvements to patient care and the health system.
Provide training and guidance to new hires on registration procedures, departmental policies, and system usage, ensuring they acquire the necessary skills and knowledge to perform their duties effectively and integrate smoothly into the team.
Be prepared to respond to various emergency situations, including coordinating with other departments and adjusting procedures as necessary to support patient care and safety.
Familiarity with HIPAA regulations and other privacy and confidentiality guidelines
Ensure all patient information is handled with the highest level of confidentiality and complies with HIPAA regulations and hospital privacy policies.
Follow established emergency protocols and procedures, including assisting with disaster drills and real emergencies as needed.
Monitor and maintain the accuracy and security of patient data in the electronic health record (EHR) system, including regular audits to ensure data integrity.
Provide clear explanations to patients and families about the registration process, what to expect during their visit, and any follow-up actions required.
Demonstrate cultural sensitivity and competency when interacting with patients from diverse backgrounds, ensuring respectful and inclusive communication.
Participate in ongoing training and professional development opportunities to stay current with best practices, system updates, and regulatory changes.
Utilize various technologies and tools effectively, including patient management systems, communication devices, and diagnostic equipment.
Engage in quality improvement initiatives and contribute to efforts aimed at enhancing patient satisfaction, operational efficiency, and overall department performance.
Accurately process admissions for patients either as direct admits or emergency department (ED) admissions. Ensure all necessary documentation is completed, including IMM (Important Message from Medicare) or MOON (Medicare Outpatient Observation Notice) forms if required, and communicate this information to the appropriate medical and administrative staff for a seamless transition to care.
Verify and initial Veterans Affairs (VA) authorizations as required, ensuring all necessary approvals are obtained and documented before proceeding with patient admission or care, and communicate authorization details to relevant departments.
Assist with providing patients with discharge instructions and ensure that they understand follow-up care and any necessary referrals or appointments.
Offer support to patients and their families in navigating the healthcare system, including assisting with the scheduling of follow-up appointments and connecting with social services if needed.
Collect and document patient feedback, including suggestions and complaints, and report issues to the appropriate department or personnel to address and improve service quality.
Ensure adherence to safety protocols and infection control practices, including the use of personal protective equipment (PPE) and proper sanitization procedures.
Answer phone calls from nursing units promptly and professionally, providing necessary information or assistance as needed. Ensure effective communication and coordination with nursing staff to address their needs and support patient care
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.