EdPlus Enrollment Coach

Arizona State University

93d • $51,500 - $60,200

About The Position

The Student Support Specialist 2 position at EdPlus focuses on connecting students to various academic, professional, and personal support services to help them overcome barriers and enhance their skills, ultimately increasing persistence and graduation rates. The role involves working with both graduate and undergraduate students, assisting them through the admissions process, and collaborating with other departments to provide comprehensive support. The ideal candidate will be an empathetic communicator and problem solver, motivated to help students achieve their educational goals.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Demonstrated self-discipline with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of experience using Salesforce.
• Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education.

Nice To Haves

• Evidence of a bachelor's degree or higher in a related field.

Responsibilities

• Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
• Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Contribute to prospective student success through building relationships, getting to know their 'Why' and aligning them with programs to accomplish their goals.
• Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
• Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
• Distribute recruitment materials to individually support students.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Benefits

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree