ED Patient Registration Representative

WakeMed Health & Hospitals • Cary, NC

1d • Onsite

About The Position

The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. This position involves accurately performing a variety of administrative duties required for patient registration, including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this role demands excellent interpersonal and communication skills to ensure the delivery of the highest quality customer service. The emergency department team operates in a high-volume, fast-paced environment, dealing with medical emergencies such as cardiac complaints, stroke symptoms, and traumas. It requires the ability to provide extraordinary and compassionate customer service to patients and family members presenting to the emergency department. The team initiates the arrival process at the welcome desk and completes the registration at the patient's bedside after the patient has seen a care provider, partnering with clinical staff to help patients receive personal attention and care as efficiently as possible.

Requirements

• High School Diploma or Equivalent
• 1 Year Healthcare Registration Experience
• Excellent interpersonal and communication skills

Responsibilities

• Accurately perform a variety of administrative duties required for patient registration
• Enter essential demographic and insurance information
• Collect copays
• Obtain required signatures
• Resolve errors on accounts before they are sent for billing
• Provide extraordinary and compassionate customer service to patients and family members
• Initiate the arrival process at the welcome desk
• Complete the registration at the patient's bedside after the patient has seen a care provider
• Partner with the clinical staff to help patients receive personal attention and care as efficiently as possible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees