ED Patient Registration Representative
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About The Position
The ED Patient Registration Representative at WakeMed Health & Hospitals plays a crucial role in the emergency department by ensuring that patients are registered efficiently and accurately. This position involves interacting with patients and their families, providing them with a warm welcome as they arrive for care. The representative is responsible for performing essential administrative duties related to patient registration, which includes entering demographic and insurance information into the system and collecting copays. This role is vital in facilitating a smooth registration process, which is particularly important in a high-pressure environment like the emergency department. In this fast-paced setting, the ED Patient Registration Representative must possess excellent interpersonal and communication skills to deliver the highest quality of customer service. They act as a liaison between patients, the community, and healthcare professionals, ensuring that all parties are informed and supported throughout the registration process. The representative greets patients and families upon arrival, providing reassurance and assistance as they navigate their medical emergencies, which may include serious conditions such as cardiac complaints, stroke symptoms, traumas, and other urgent health issues. Registration begins at the welcome desk located in the lobby and is completed in the patient's room after they have been seen by a care provider. This requires the representative to work closely with clinical staff to ensure that patients receive timely and efficient care. The role demands a proactive approach to problem-solving and the ability to handle multiple tasks simultaneously while maintaining a calm and professional demeanor. Overall, the ED Patient Registration Representative is integral to the patient experience, contributing to the overall mission of WakeMed to improve the health and well-being of the community.
