ED Clerk/Registrar - PT - 12 hrs./wk. - 3p-11:30p - e/o wknd. & hol.

ChristianaCare • Newark, DE

130d

About The Position

The ED Clerk/Registrar position is part-time, requiring 12 hours per week, with shifts from 3 PM to 11:30 PM, every other weekend and holiday. The role is crucial for the timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. The position emphasizes excellent customer service and regulatory compliance to facilitate effective patient care.

Requirements

• High School graduate or equivalent.
• Two years' experience in a medical, financial, or customer service environment.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Follow established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations in the emergency department.
• Greet all customers, including patients, family members, and visitors in a caring and professional manner.
• Conduct 'mini-registration' of non-trauma patients upon arrival, collecting name, obtaining and scanning photo identification, and reason for visit.
• Function as receptionist and direct patients and visitors; provide visitor passes.
• Use the ED Tracker system functionality appropriately.
• Register patients by collecting and entering accurate demographic and insurance information, including verification of certain insurance types.
• Perform registration of patients using a computer cart on wheels in patient rooms.
• Ensure all pertinent identification is scanned into the EMR and document imaging system.
• Maintain a solid working knowledge of third-party specifics relative to the Emergency Department.
• Perform clerical duties related to admission, discharge, transfer using the system.
• Determine insurance eligibility status using electronic data exchanges/third-party eligibility websites.
• Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
• Obtain all necessary signatures on treatment & financial consents.
• Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
• Provide customer service and wayfinding by assisting patients, family, and visitors as needed.
• Serve as a liaison to ancillary departments by completing STAT registrations as needed.
• Assist in providing registration workflow training of newly hired department caregivers.
• Always maintain patient confidentiality.
• Perform assigned work safely, adhering to established safety rules and practices.

Benefits

• Health insurance
• Paid time off
• Retirement
• Employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED