ED Access Representative II

University of Rochester • City of Rochester, NY

89d • $18 - $23

About The Position

The University of Rochester is seeking a dedicated individual to coordinate functions associated with visits to the Emergency Department. This role involves monitoring and ensuring that all functions are completed accurately, efficiently, and in a patient/customer-friendly manner. The position supports clinical staff and facilitates workflow within the department.

Requirements

• High School diploma and 1-year related work experience in an administrative office or customer service field required.
• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Medical terminology experience preferred.

Responsibilities

• Greets patients to initiate a positive experience, requests patient identification, collects and verifies patient demographic and financial information.
• Initiates the ED medical/financial record and identifies forms needed for specific ED visits.
• Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately.
• Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work.
• Coordinates daily efforts to edit and correct registration and billing errors during the full registration process.
• Identifies ways to reduce follow-up, repetitive or corrective work.
• Utilizes eRecord programs to facilitate workflow.
• Manages patient tracking system, ensuring correct location of patients within ED.
• Provides training to other EDAS staff on all aspects of department-specific work.
• Acts as an information resource for all departmental staff regarding registration and workflow activities.
• Attends education programs for the department and teaches other staff.
• Ensures accurate and complete full registration of the patient is completed prior to discharge.
• Follows up on hold bill report to facilitate reimbursement for Emergency Department services.
• Collects co-pays.
• Triages patient calls, assesses urgency, and determines appropriate action.
• Serves as point person for handling complaints.
• Answers incoming phone calls in communications center, routing calls as appropriate.
• Coordinates transportation for discharged or transferred patients as needed.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering.
• Performs other patient-focused tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees