ECRS Specialist, IT Associate

Seed to Table•Naples, FL

13d

About The Position

“There are no strangers here, only friends we have yet to meet.” — Frank Oakes We are seeking a tech-savvy and detail-oriented ECRS Specialist, IT Associate to support POS systems, back-office operations, and store technology. This role is responsible for managing ECRS Catapult, troubleshooting hardware and software issues, supporting associates, and ensuring smooth daily system operations in a fast-paced retail environment. Why Join Us? Career Growth: Start as an apprentice and grow into a skilled floral professional. Your development matters to us—we invest in your success. Employee Discounts: Enjoy exclusive discounts on our delicious organic food, including dining and groceries. Community & Culture: Be part of a welcoming, supportive family that values diversity, collaboration, and personal growth. Work-Life Balance: We offer paid vacation time so you can rest, recharge, and take care of what matters most. Referral Rewards: Know someone talented? Refer them and earn rewards for helping our team grow. Join the IT Team at Seed to Table – Now Hiring an ECRS Specialist!

Requirements

Experience with ECRS POS systems and Catapult Back Office preferred
Proficiency in MS Office , especially Excel
Basic knowledge of databases and POS system principles
Strong technical troubleshooting skills
Detail-oriented with strong organizational and prioritization abilities
Ability to communicate clearly and follow established processes
Proficiency in English
Reliable transportation and flexible availability, including weekends
Must be 18 years of age or older and able to work full-time (up to 40 hours per week)
Ability to stand and/or walk for the duration of a scheduled shift
Frequent bending, twisting, reaching, pushing, and pulling
Ability to lift and/or move objects up to 25 lbs. , and occasionally up to 50 lbs.
Ability to work around store equipment, hardware, and workstations
Ability to use ladders and step ladders as needed
Ability to work in environments with moderate dust and cleaning agents
Ability to work with a variety of fresh, dried, and processed products without allergic reactions
Ability to occasionally work in tight spaces, including under counters or desks

Nice To Haves

Experience with ECRS POS systems and Catapult Back Office preferred

Responsibilities

Support and maintain ECRS POS systems and Catapult Back Office
Create and submit Worksheets , Dynamic Promotions , labels, and reports in Catapult
Add, update, and manage items within the POS system
Troubleshoot hardware and software issues including printers, registers, scanners, and card readers
Respond promptly to service requests and technical issues from associates
Train and support team members on POS systems and related technology
Create and update store sig nage using Adobe Illustrator
Test equipment functionality and ensure system accuracy
Follow established IT processes, procedures, and timelines