Ecosystem Demonstration Specialist
About The Position
This is a customer-facing position that relies on solid presentation skills, experience with a wide variety of audiences, and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. Public Safety industry experience is expected, with specific emphasis on our ecosystem platform including Call Handling, Agency Alerting, Astro/APX, Flex Computer-Aided Dispatch, Flex Records Management, Field-Based Reporting, Jail Management software, and/or our analytical/situational awareness applications as either a customer or vendor. The Ecosystem Demonstration Specialist will be responsible for but not limited to the following:
Requirements
- High School Diploma or equivalent
- Must be willing to travel up to 75%
- Seeking 4+ years of experience working in the Public Safety industry
- Must conduct demonstrations with enthusiasm and energy
- Ability to travel frequently
- Ability to lift up to 50 pounds
- This position is subject to working in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Nice To Haves
- Prior experience in law enforcement or other public safety disciplines, Instructional Technology, or Business Administration preferred; Graduate of law enforcement training academy preferred
- Seeking 2+ years of technical product user experience or support experience
- Specific experience with Motorola software products preferred (PremierOne, Flex and/or Command Central)
- Prior experience as a law enforcement or public safety officer preferred
- Experience with and an in-depth working knowledge of public safety software including Flex CAD , Flex Mobile , Flex records management software preferred
Responsibilities
- Conducting software product demonstrations for potential and existing customers
- Providing technical assistance to sales personnel in performing product demonstrations and in answering existing prospective customer questions
- Providing technical product advice and demonstration support during pre-sales discussions
- Assisting sales personnel in solving complex sales support problems surrounding product capabilities and functions
- Must present demonstration with energy and enthusiasm
- Evaluating personal effectiveness of product demonstrations
- Following defined product demonstration policies and procedures and making recommendations for improving these policies and procedures
- Maintaining required level of technical expertise by performing product demonstrations and answering customer questions regarding functions and features
- Providing customers and sales representatives with technical advise on pre-sales product demonstrations
- Providing post-sale consulting support for the operating software products
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
