eCommerce User Experience Designer

Keysight Technologies, Inc.•Sacramento, CA

22h

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Keysight.com is the company’s primary digital gateway, shaping thousands of customer interactions daily. Exceptional UX design is essential to driving engagement, satisfaction, and revenue growth. The eCommerce UX Designer transforms business objectives and customer insights into intuitive, conversion-focused web experiences for our customers and channel partners by collaborating with digital product scrum teams and cross-functional project teams. Accountability: Accountable for designing and optimizing the customer-facing web experience on Keysight.com, ensuring measurable improvements in conversion and satisfaction.

Requirements

Minimum of 5 years of related web user experience design experience, preferably B2B eCommerce. Bonus if experience is in Test & Measurement or related industry.
Bachelor's degree (or equivalent). Advanced degree preferred.
Strong experience in UI/UX design, including storyboarding, wireframes, mock-ups, and proficiency with design tools (Figma, Adobe XD).
Expertise in customer usability testing and implementing feedback to optimize user experience.
Ability to lead and manage design initiatives across cross-functional and geographically dispersed teams.
Familiarity with HTML, CSS, JavaScript, and popular frameworks (coding not required).
Understanding of UX/UI principles, best practices, and modern web design standards.
Working knowledge of B2B eCommerce technologies and platforms (e.g., Adobe Experience Manager, Elastic Path, product information management systems, eProcurement gateways, payment gateways).
Knowledge of SEO and web analytics tools for performance optimization.
Experience with emerging technologies such as AI, Machine Learning, and Chatbots.
Proficiency in Agile Scrum methodology and experience with hybrid project lifecycles (Agile + Waterfall).
Strong presentation, communication, and collaboration skills.
Demonstrated commitment and passion for the customer and customer experience
Passion for web design innovation and creativity
Strategic thinker with a proactive approach to problem-solving
Collaborative and globally sensitive team player
Detail-oriented with a strong focus on quality and results

Nice To Haves

Bonus if experience is in Test & Measurement or related industry.
Advanced degree preferred.

Responsibilities

Lead design activities on Keysight.com translating business requirements into functional solutions and web designs to ensure Keysight Global Sales objectives are met.
Conduct customer usability testing to obtain early customer validation and implement feedback to improve the design function.
Solve complex, high-impact project design and development problems by applying innovative UX principles and data-driven insights.
Engage with multiple sponsors and stakeholders across businesses, functions, and regions to inform design objectives.
Consult external design vendors for optimal visual designs.
Partner with IT peers to ensure a viable technical approach.
Collaborate with product owners and scrum teams to ensure quality delivery of designs.
Develop and maintain strong working relationships and partnerships with the Keysight IT organization.
Be the go-to person for B2B eCommerce web design and technology for Keysight’s eCommerce program.
Act as the customer experience champion.
Develop as the subject matter expert for several technology areas.
Maintain and use industry insight and best practices to offer optimal, innovative, and leading web solutions.