Ecommerce Team Leader

Aston Carter • St. Louis, MO

19h • $20 - $25 • Onsite

About The Position

The Ecommerce Team Leader plays a crucial role in supporting the day-to-day execution of order fulfillment for an official merchandise platform. This hands-on and fast-paced role operates within a real-time fulfillment environment. The Team Leader is responsible for coordinating workflow, supporting team members during shifts, monitoring operational metrics, and ensuring accurate and efficient order processing.

Requirements

• Experience in ecommerce, warehouse, or retail fulfillment environments preferred.
• Strong organizational and communication skills.
• Ability to multitask and maintain accuracy in a fast-paced setting.
• Comfortable providing peer guidance without formal supervisory authority.
• Ability to lift and move merchandise as required by warehouse operations.

Nice To Haves

• Proficiency in logistics and inventory management.
• Familiarity with Microsoft Office applications.

Responsibilities

• Participate in daily ecommerce tasks including picking, packing, labeling, and shipping orders.
• Coordinate workflow among team members to maintain steady throughput and meet daily fulfillment targets.
• Help troubleshoot basic order or inventory issues and escalate when necessary.
• Provide hands-on support and guidance throughout the shift, ensuring adherence to standard operating procedures.
• Assist in training new or temporary staff on fulfillment processes and safety practices.
• Serve as a point of contact for team questions and help maintain a positive, productive work environment.
• Monitor basic KPIs such as order accuracy and processing times, and share updates with the Operations Manager.
• Communicate with internal stakeholders to address shipping questions, order discrepancies, or inventory concerns.
• Notify supervisors of workflow bottlenecks, delays, or operational issues requiring managerial input.
• Ensure fulfillment activities meet quality standards and brand expectations.
• Support compliance with warehouse safety protocols and help reinforce a clean, organized workspace.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees