eCommerce Support Specialized - Trailhouse - Santa Rosa, Ca
About The Position
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Specialized Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY The E-Commerce Support Specialist plays a critical role in ensuring a seamless and premium online shopping experience for our customers. This individual is responsible for supporting the daily operations of our e-commerce platform, including order processing, customer service coordination, product listings, inventory accuracy, and cross-functional collaboration with internal teams. This role will reward diligent, detailed, and focused bike fans who share our core belief that bikes change lives.
Requirements
- 1–3 years of experience in e-commerce operations, retail support, or customer service
- Strong attention to detail, organizational skills, and problem-solving ability
- Experience working with e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, etc.)
- Proficiency in Microsoft Excel or Google Sheets
- Ability to thrive in a fast-paced, cross-functional environment
- Excellent written and verbal communication skills
- Ability to drive in CA
Nice To Haves
- Passion for cycling or familiarity with the cycling industry is a plus
Responsibilities
- Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery for up to 3 locations.
- Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations
- Collaborate with inventory planners and fulfillment teams to track product availability and maintain accurate stock levels online
- Support product management including product condition sku conversion, product discrepancies and inventory accuracy
- Flex to support retail needs including cycle counts, service, bike building, sales and event support when needed
- Identify and escalate system issues impacting the online rider experience
- Assist in the execution of online promotions, campaigns, and product launches
- Coordinate with marketing, operations, and retail teams to support business initiatives, adhere to our SLA and resolve operational challenges
- Maintain a high standard of customer support aligned with our brand values and rider-first mindset
Benefits
- Competitive health, dental, and vision coverage
- Short & Long-Term Disability + Life Insurance
- Optional supplemental coverage (Critical Illness, Accident, Term Life)
- Paid vacation, holidays, Sick Time and 8 weeks parental leave
- 401(k) with company match
- Employee discounts on Specialized products and partner brands
- Fitness & Events reimbursement + commuter benefits
- Base salary: $23-$25 Hourly
- For eligible employees
- At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.
- For additional information on benefits and perks, please visit: https://benefits.specialized.com
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
