eCommerce Sr. Architect
About The Position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Architect the Future of Digital Commerce at Salesforce! Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We're reimagining how customers buy, manage, and grow their Salesforce footprint-through modern, scalable, and AI-enhanced digital experiences. As eCommerce Architect, you will serve as the senior technical leader driving the architecture vision, design, and integration strategy across Salesforce's digital commerce and self-service ecosystem. You'll partner closely with the Product Director, eCommerce & Self-Service, and work across engineering, infrastructure, data, and security teams to deliver resilient, extensible, and customer-first commerce capabilities. This role will shape the technical foundation of key platforms-including the Billing Portal, Tableau Store, and OneCheckout global payments-as well as the unified API-first service layer that supports cross-cloud and cross-channel experiences. You'll help define how Agentforce and Data Cloud capabilities are embedded into these flows to power intelligent, personalized, and self-directed user journeys.
Requirements
- Experienced Systems Architect: 10+ years in software engineering or architecture roles, with significant experience in eCommerce, subscription commerce, or digital platform development.
- API-First Champion: Proven track record designing scalable, secure, and performant APIs and service-oriented architectures (SOA or microservices).
- Builder with Vision: Able to translate high-level business and product vision into pragmatic, future-ready architecture.
- Collaborative Leader: Excellent communication skills and the ability to influence and partner across product, engineering, and business teams.
- Tech-Forward Strategist: Strong understanding of modern commerce technologies including payments, tax, entitlements, usage-based billing, and orchestration platforms.
- A related technical degree required
Nice To Haves
- Prior experience in a high-scale SaaS or multi-cloud environment.
- Deep understanding of Salesforce technologies and/or Salesforce ecosystem.
- Experience with Data Cloud, AI-driven experiences, or agentic architectures.
- Familiarity with Q2C, PLG, and self-service adoption models
Responsibilities
- Define and evolve the technical architecture of Salesforce's eCommerce and self-service platforms.
- Champion an API-first, event-driven architecture that enables modular, scalable services across multiple product lines and customer touchpoints.
- Embed agentic patterns and AI/ML workflows into core services using technologies like Agentforce, Einstein, and Data Cloud.
- Design end-to-end solutions for key digital flows-billing, purchasing, renewals, and upgrades-while ensuring alignment across front-end, middleware, and back-end systems.
- Lead architectural decisions across a wide range of dependencies, including Q2C, pricing engines, identity, payments, and subscription management.
- Collaborate with engineers and technical leads to decompose complex business requirements into scalable systems and services.
- Partner closely with Product, Engineering, Security, and Enterprise Architecture teams to drive delivery and scalability.
- Engage with stakeholders across PLG, T&P, Product & Pricing Strategy, and Revenue Operations to ensure technical solutions are aligned with business goals.
- Represent eCommerce architecture in technical steering committees and architecture governance forums
Benefits
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Number of Employees
5,001-10,000 employees
