Ecommerce Shift Leader-Full-time-Ecommerce Gastonia

Goodwill Industries of the Southern Piedmont•Gastonia, NC

6d•$20

About The Position

Assists E-Commerce Manager(s) and E-Commerce Assistant Manager(s) in the operation and management of the E-Commerce division by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Supervises Team Members and store activities in the absence of/and at the direction of the Manager and the Assistant Manager. Opens and closes the E-Commerce area/facility and performs all administrative and clerical duties at the direction of the E-Commerce Manager[s] and in accordance with established guidelines including weekends and holidays. Assists with the resolution of customer complaints by providing prompt, courteous service. Establishes schedule and oversees production to meet established financial and operational objectives in the absence of/and at the direction of the Manager and/or Assistant Manager. Performs quality control, photography, listing, sorting, inventory, packing, and shipping to achieve maximum online sales potential in accordance with established guidelines. Serves as a back-up production team member when absences occur. Assists with training all positions within the department. Reports known or suspected security and/or theft problems to the management team.

Requirements

High school diploma or general education degree (GED) and one year of Goodwill retail or Ecommerce experience or 2 years Ecommerce experience; or equivalent combination of education and experience.

Responsibilities

Supervises Team Members and store activities in the absence of/and at the direction of the Manager and the Assistant Manager.
Opens and closes the E-Commerce area/facility and performs all administrative and clerical duties at the direction of the E-Commerce Manager[s] and in accordance with established guidelines including weekends and holidays.
Assists with the resolution of customer complaints by providing prompt, courteous service.
Establishes schedule and oversees production to meet established financial and operational objectives in the absence of/and at the direction of the Manager and/or Assistant Manager.
Performs quality control, photography, listing, sorting, inventory, packing, and shipping to achieve maximum online sales potential in accordance with established guidelines.
Serves as a back-up production team member when absences occur. Assists with training all positions within the department.
Reports known or suspected security and/or theft problems to the management team.