Ecommerce Retail Manager

Young Life • Colorado Springs, CO

80d • $19 - $23

About The Position

Young Life is seeking a candidate who aligns with its Christian mission and is committed to evangelism and discipleship. The role involves providing spiritual leadership, managing ecommerce and vendor relationships, developing marketing strategies, and overseeing onsite store operations. The candidate will be responsible for ensuring operational excellence and product appeal while fostering a guest-focused retail strategy. The position requires collaboration with various teams and participation in training and development opportunities.

Requirements

• Knowledge of and alignment with Young Life’s Christian mission and culture.
• Strong written, verbal, and professional communication skills.
• Creative and innovative, able to translate ideas into actionable plans.
• Analytical and detail-oriented; able to interpret data for decision-making.
• Experienced in managing budgets, inventory, and financial reporting.
• Demonstrated collaboration, teamwork, and organizational skills.
• Comfortable working independently with an offsite supervisor.
• Bachelor’s degree from an accredited college or university.
• Minimum 3 years of experience in retail, ecommerce, or marketing.
• Demonstrated leadership in ministry or mission-driven environments.

Nice To Haves

• Familiarity with Young Life’s brand, mission, and operations.
• Experience with online platforms, event-based retail, and inventory systems.
• Previous experience managing multiple tasks and people.

Responsibilities

• Provide opportunities for personal and staff spiritual growth; lead with a posture of prayer and Christ-like service.
• Regular participation in spiritual formation and prayer.
• Manage Young Life’s ecommerce relationship with fulfillment vendor, ensuring operational excellence, product appeal, and ministry alignment.
• Communicate weekly with the ecommerce partner specialists to maintain strong collaboration.
• Assist in seasonal and event-based product selection for online sales.
• Develop and execute annual and long-term marketing strategies, measuring effectiveness through analytics.
• Use social media, direct marketing, weekly/periodic publications, and digital tools to promote products and campaigns.
• Ensure visual appeal and accuracy of online content and marketing materials in partnership with vendor.
• Anticipate customer needs and foster a guest-focused retail strategy.
• Ensure a high level of customer service for both customers and Young Life staff.
• Support budget development and monitor financial and analytical reports, including royalties, expenses, KPIs, and sales performance.
• Run and evaluate sales and financial reports to inform decisions and product selection.
• Manage the Lobby Store at the Service Center: Select products using sales trends and top performer reports.
• Ensure space is re-stocked and displays are refreshed quarterly.
• Manage POS system and backups. Troubleshoot technology concerns.
• Implement marketing strategies specific to the Lobby Store.
• Create and maintain training materials; train staff and volunteers in customer care, stocking, opening/closing procedures.
• Lead operations of the All-Staff Conference/Celebration store every 4 years: Oversee product line selection, staffing schedule, and operational plan.
• Secure and install all store fixtures and design elements.
• Create and execute all marketing before, during and after event.
• Lead relationship with staff gift coordinator.
• Collaborate with Legal, Mar-Com, and Regional Staff on ecommerce and retail initiatives.
• Support annual 3E Board of Directors meetings.
• Participate in training and development opportunities; contribute to a culture of excellence and innovation.
• Provide guidance to Lobby Store staff.
• Lead temporary or volunteer retail staff during major events (e.g., Staff Conference).

Benefits

• Anticipated hourly rate for this position can range from $19.00-$23.80 depending on relevant education, experience, and location.

What This Job Offers

• Education Level: Bachelor's degree