eCommerce Optimization & Program Manager

QVC•West Chester, PA

52d•Hybrid

About The Position

We are looking for a Digital Optimization Program Manager to lead and evolve our digital experience programs across Ratings & Reviews, Recommendations, and other Customer Experience Programs. You will be both strategic and analytical—responsible for advancing the roadmap, optimizing current-day performance, and identifying new opportunities to grow personalization and engagement through data and AI. You are a forward-thinking digital leader who excels at the intersection of business, technology, and customer experience. You will partner with your team, data analytics, and IT teams to ensure our optimization programs bring measurable impact. This role is hybrid and will require you to be onsite at Studio Park bi weekly Tuesday, Wednesday, and Thursdays. Job seekers must reside in one of the following states to be considered: PA, DE, or NJ. Relocation assistance is not available for this role.

Requirements

5+ years of experience in digital program management, eCommerce optimization, or customer experience strategy.
Proven success managing programs such as Ratings & Reviews platforms, recommendation engines, or conversion optimization tools (e.g., Granify, Constructor, Bazaarvoice, etc.).
Working knowledge of A/B testing tools, personalization platforms, and digital analytics (e.g., Google Analytics, Adobe Analytics).

Responsibilities

Own and evolve the strategic roadmap for Ratings & Reviews, Recommendations, and Contextual Commerce programs.
Identify, prioritize, and execute opportunities that enhance engagement, conversion, and customer satisfaction.
Monitor program performance through analytics, identifying trends, insights, and actionable improvements.
Develop and execute A/B and multivariate tests to optimize program outcomes.
Stay ahead of emerging trends in AI, machine learning, and personalization technologies.