Ecommerce Operations Specialist

Oceania International • Santa Ana, CA

138d

About The Position

The ideal candidate will excel at managing routine operational tasks, assisting with project coordination, supporting logistics workflows, maintaining accurate records, and ensuring clear, timely communication across departments. This is an excellent opportunity for someone seeking broad operational experience in a fast-paced, growth-oriented environment.

Requirements

• 1–2 years of administrative, operations, or logistics support experience.
• Proficiency in Microsoft Office and Google Workspace.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and adapt to changing priorities.
• Excellent communication and teamwork skills.

Nice To Haves

• Experience in e-commerce, consumer products, or logistics operations.
• Being bilingual in Mandarin is a plus.

Responsibilities

• Assist in managing the Zendesk ticketing system, including updating records and assigning tickets.
• Collaborate with customer service and technical support teams to ensure accurate and timely communication.
• Compile and monitor departmental performance data for reporting purposes.
• Support product transfers between domestic warehouses and track shipment statuses.
• Assist in documenting and scheduling international container shipments.
• Maintain inventory tracking in ERP systems and issue low-stock alerts.
• Provide administrative support for cross-functional operations projects.
• Schedule and coordinate internal meetings, take meeting notes, and track follow-up actions.
• Maintain and update department documentation, templates, and process guides.
• Input and maintain accurate data in ERP systems.
• Assist in creating and updating dashboards for Customer Service, Technical Support, and Marketing using Excel or Tableau.
• Generate and format weekly and monthly performance reports.
• Assist with demo room scheduling, affiliate shipments, and coordination with the marketing team.
• Provide basic fulfillment support for special projects or key partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees