Ecommerce Manager

ThirdLove•San Francisco, CA

22h•$90 - $150

About The Position

Thirdlove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams. Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Heidi Zak and Ra’el Cohen, thought that was outdated too — so, in 2013, they created Thirdlove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. What Our Team Embodies Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification for the 5th year in a row. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at Thirdlove is inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you. What We Are Looking For We are seeking a Manager of eCommerce to drive strategic innovation and performance optimization across our core e-commerce platform. This critical role will drive day-to-day ecommerce performance by managing site execution and optimization across sales, conversion, and usability. They will own the roadmap focused on growing sales, enhancing the customer experience, and ensuring platform scalability.

Requirements

5+ years of ecommerce experience, with at least 3 years focused on e-commerce
Deep understanding of Shopify, Shopify Apps, and overall ecosystem
Proven expertise in Conversion Rate Optimization (CRO) and translating A/B test results into a product roadmap
Experience driving strategy for onsite personalization and optimization
Proficiency in data analysis and reporting tools (e.g., Google Analytics, Amplitude)
Excellent ability to manage complex internal and external stakeholders.

Nice To Haves

Familiarity with front-end technologies (HTML, CSS, JavaScript) and experience using visual editors and personalization platforms is a plus.

Responsibilities

Manage day-to-day site execution, including content updates, campaign launches, QA, and operational readiness.
Execute onsite experience optimization through UX improvements, content enhancements, and performance-driven updates across homepage, PDPs, PLPs, cart, and checkout.
Monitor site performance and operational KPIs, surfacing risks, opportunities, and insights to Ecommerce leadership.
Manage Shopify apps, CMS workflows, and onsite tools across the end-to-end customer journey, including reviews, fitting tools, post-purchase, and returns.
Advance CMS capabilities to enable dynamic and personalized content, supporting roadmap development, measurement, and results sharing.
Support the execution, testing, and optimization of new ecommerce capabilities and customer experiences, including bundling and subscriptions.
Translate cross-functional requirements into clear execution plans, managing timelines and dependencies for site initiatives.
Own A/B testing and personalization execution in partnership with Analytics and Marketing to test, analyze, and iterate on key conversion drivers.
Partner with Retail and Store teams to support a seamless, omnichannel customer experience.